Refund and Cancellation Policy
Subscription payments, cancellation and refund requests.
Availability and seller
Public paid checkout is not enabled yet. This policy governs subscriptions when offered. Paddle is merchant of record for purchases processed through Paddle; checkout, receipts and its buyer terms identify the seller and purchase conditions. Sandbox purchases are tests without real charges.
Prices and allowances
Monthly prices are Starter $29.99 (100 hours a month, up to 4 a day), Pro $49.99 (200 hours a month, up to 8 a day) and Unlimited $99.99 USD (fair use), each for one TikTok account. Checkout shows currency, taxes, total and renewal interval before payment. Unused time does not roll over; no automatic overage charges apply.
Renewal and cancellation
Subscriptions renew automatically unless canceled before the next renewal. Cancel in the available billing portal or contact support@toonscene.com if access fails. Keep the cancellation confirmation. Access normally continues until the paid period ends. Canceling an annual plan does not automatically refund unused months. Account deletion alone does not cancel renewal; cancel the subscription separately.
Refund requests
Email support@toonscene.com with the purchase email, transaction reference, date and brief reason, or contact Paddle buyer support at paddle.net. Never send full card details. Requests are reviewed individually, including duplicate charges, material defects and delivery problems. Cancellation alone does not guarantee a refund. Approved refunds use the payment provider; timing depends on the provider and payment method. Refunded access may end or be adjusted to reflect the refund.
Mandatory consumer rights
This policy does not limit statutory guarantees, withdrawal rights, remedies for defective services or Paddle refund rules. Exceptions for immediately supplied digital content require the express consent and acknowledgment required by law; merely using the website does not waive rights. Mandatory law and applicable Paddle buyer terms prevail over discretionary restrictions. Paddle buyer terms: https://www.paddle.com/legal/buyer-terms. Paddle refund policy: https://www.paddle.com/legal/refund-policy.
Failed payments and plan changes
Failed payments may lead to retries, restricted access or cancellation under provider rules. Plan changes, proration and new prices must be shown before confirmation; automatic mid-cycle plan changes are not currently offered. Contact support promptly about incorrect or unauthorized charges. Your right to dispute a payment remains. Do not purchase until the enabled product and checkout meet your requirements.