Privacy Policy
Updated 12 October 2026
Website live preview
Questions submitted to the preview, generated replies and subtitles are public and are broadcast through YouTube. Do not submit private or sensitive information. Question text and generated dialogue are processed by OpenRouter and Fish Audio to produce AI replies and voices; those providers and YouTube apply their own policies. Waiting questions are removed 30 seconds after the last preview tab leaves, or after 90 seconds without an activity signal. An answer already being prepared or played may finish. Question text is removed from the active hosted queue about 10 minutes after completion, cancellation or failure; public broadcasts and provider records are governed by their own retention rules. Limited technical records contain identifiers, timings and outcomes for troubleshooting. Preview allowances use account identifiers, signed visitor cookies and keyed hashes of network/browser signals to prevent resets through cookie clearing. People using the same connection and browser type may share a guest trial.
Scope and contact
This policy covers ToonScene websites, accounts and, when available, desktop software and connected streaming features. Contact support@toonscene.com for privacy requests. Additional processing described for an unavailable feature starts only when that feature is enabled. We do not sell personal information or share it for cross-context advertising.
Account information
Clerk processes account identifiers, profile details, email addresses, authentication credentials and sessions. Google or Apple may supply profile information when you choose their sign-in service. ToonScene stores account-linked preferences and service records in Cloudflare D1. Authentication providers manage passwords and verification codes.
Connections, streams and public profiles
Enabled platform connections may process authorized account identifiers, channel details, access tokens, connection status and usage. Interactive streams may process public chat, viewer names and gift events to perform requested actions. Permissions are shown before connection. Public creator cards use profile pictures and statistics; refreshes may be delayed and do not prove current live status. Public broadcasts remain visible under platform rules.
Payments and correspondence
When paid checkout is enabled, Paddle processes payment and billing information as merchant of record under its own privacy notice. ToonScene receives customer and subscription identifiers, plan, billing status and transaction or refund references needed for access and support. We do not store full card numbers or security codes. Support records include information you send. Private sandbox purchases are tests and do not charge real money. Never send passwords or verification codes to support.
Purposes and legal grounds
We use information to deliver requested services, protect accounts, prevent abuse, maintain reliability, answer requests and meet legal obligations. Where a legal basis is required, we rely on contract performance, legal obligations, legitimate interests balanced against your rights, or consent for optional processing. You may withdraw consent without affecting earlier lawful processing.
Cookies and service providers
Essential cookies support authentication and security; browser storage remembers language, appearance and reduced-motion choices. Cloudflare Web Analytics provides aggregate statistics. We do not use advertising trackers. Cloudflare hosts and protects the service, Clerk provides authentication, Paddle handles enabled checkout and Resend delivers operational email. Google, Apple and connected platforms apply their own policies. We may disclose information when legally required, to protect rights or investigate abuse, or during a business transfer with appropriate safeguards.
International processing and security
Providers may process information outside your country. Where required, transfers must use applicable safeguards, such as approved contractual clauses or recognized adequacy arrangements. We use HTTPS, access controls and ownership checks; no system is completely secure. Do not send sensitive documents unless support requests them through an appropriate channel. Optional tracking, if introduced, will be described and subject to consent where required.
Retention and deletion
Preferences remain until account deletion. Verified deletion requests are handled within 30 days. Deleted database records may remain in recovery copies for up to 30 days under the applicable Cloudflare recovery window. Minimal deletion records containing account identifiers and timestamps remain for 30 days to block old sessions. Records needed for legal obligations or unresolved disputes may be retained separately; Paddle applies its own retention rules. Other support and technical records are retained only as needed for their purpose or applicable obligations.
Your rights, children and changes
Settings lets you edit your profile, download account data and request deletion. Depending on applicable law, you may request access, correction, erasure, portability, restriction or objection and complain to your local data protection authority. Contact support@toonscene.com; we may verify ownership and explain lawful exceptions. Disconnecting a platform stops future authorized access but does not erase its own records. Accounts and purchases are intended for adults aged 18 or older. Contact us if a child supplied personal information. We notify material policy changes where required.